This policy applies to purchases made through our website only. Any items purchased in-store must be returned directly to our store and will be handled separately under our in-store policy.

You may request a return within 14 days of receiving your order.

To be eligible for a return, your item must:

• Be unused and unworn

• Be in its original condition

• Include all original packaging, tags, certificates, and accessories

• Be free from scratches, marks, alterations, or damage

• Be accompanied by a completed returns form

• Include proof of purchase

Items returned that do not meet these requirements may be rejected and returned to the customer.

For hygiene, customisation, and product-specific reasons, we cannot accept returns or refunds on:

• Earrings

• Custom-made jewellery

• Bespoke orders

• Engraved or personalised items

• Resized rings

• Clearance or sale items

These items are considered final sale and cannot be returned unless faulty.

To initiate a return simply complete the returns form found at the bottom of this page.

Customers are responsible for all return shipping costs. We recommend using a tracked and insured delivery service, as we cannot be responsible for items lost or damaged during return transit.

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to the original payment method used for the purchase.

Please allow up to 10 business days for the refund to appear in your account after approval, depending on your payment provider.

Please note:

• Original shipping charges are non-refundable.

• Express or upgraded shipping charges are non-refundable.

• Return shipping costs are the responsibility of the customer and are non-refundable.

We offer exchanges in-store only.

If you would like to exchange an item, please visit our Bradford store with your item and proof of purchase. Online exchanges cannot be processed by post.

If your item arrives damaged, faulty, or incorrect, please contact our support team within 7 days of receiving your order.

When contacting us, please provide:

• Your order number

• A description of the issue

• Clear photographs showing the fault or damage

Our team will review the information and advise on the next steps as quickly as possible.

If you have any questions regarding returns, refunds, or damaged items, please contact us from our contact us support page.

We are committed to providing a professional, reliable, and customer-focused service and will always do our best to resolve any concerns promptly.