Our website address is chachajewellers.uk. We are Chacha Jewellers, based in Bradford, United Kingdom.

This policy explains what personal information we collect when you use our website, how we use it, and the choices you have. If you have any questions about this policy or how we handle your information, please contact us at support@chachajewellers.uk.

We collect personal information when you interact with our website. The types of information depend on how you use the site:

• Contact details you provide such as name, email address, phone number, and postal address

• Order and payment information when you make a purchase

• Account information if you register with us

• Technical information such as IP address, browser type, operating system, and device details

• Usage information about how you navigate and interact with our site

When visitors leave reviews on the site, we collect the data shown in the reviews comment form, as well as the visitor’s IP address and browser user agent string. This information helps us with spam detection.

An anonymised string created from your email address (a hash) may be provided to the Gravatar service to check if you are using it. After your comment is approved, your profile picture is visible to the public alongside your comment.

We use cookies to improve your browsing experience and to provide essential site functionality. The cookies set by our site include:

• Essential cookies for the shopping cart and checkout process

• Account login cookies that keep you signed in

• Comment cookies that remember your name, email, and website if you leave a comment

• Analytics cookies that help us understand how visitors use the site

You can control or disable cookies through your browser settings. Disabling essential cookies may affect site functionality, including the ability to complete a purchase.

Pages on this site may include embedded content from third parties, such as videos, images, or social media posts.

Embedded content from other websites behaves exactly as if you had visited the other website directly. These third parties may collect data about you, use cookies, embed additional tracking, and monitor your interaction with that embedded content.

We use Google Site Kit to monitor how visitors find and use our website. Site Kit connects to several Google services:

• Google Analytics tracks pageviews, traffic sources, device types, and on-site behaviour to help us improve the experience

• Google Search Console shows us which search queries lead visitors to our site and how pages perform in search results

• PageSpeed Insights monitors site performance and loading times

These services may set cookies and collect technical data such as IP address (anonymised where supported), browser type, and pages visited. Data is processed by Google in line with their own privacy policy.

When you create a customer account or place an order, we collect:

• Your name, email address, and phone number

• Billing and shipping addresses

• Order details and purchase history

• Communication preferences

This information is used to process your orders, manage your account, send order confirmations and shipping updates, and respond to your enquiries.

Payments are handled by trusted third-party payment providers. We do not store full card details on our servers.

When you complete a purchase, your payment information is transmitted directly to the payment processor, which is responsible for processing the transaction securely. We receive only the information needed to confirm the payment was successful, such as the last four digits of the card and the transaction reference.

We only share your information with third parties where necessary to provide our service. These include:

• Payment processors to handle transactions

• Shipping and delivery providers to fulfil orders

• Email service providers to send order confirmations and updates

• Analytics providers to understand site usage

• Legal authorities where required by law

We never sell your personal information to third parties.

How long we keep your information depends on what it is and why we have it:

• Order and transaction records are kept for at least 7 years for tax and accounting purposes

• Customer account information is retained for as long as your account is active

• Comments and their metadata are retained indefinitely so we can recognise and approve follow-up comments automatically

• Analytics data is retained according to our analytics provider’s settings

Under data protection law, you have the following rights:

• Access request a copy of the personal data we hold about you

• Correction ask us to correct inaccurate or incomplete information

• Erasure ask us to delete your personal data, subject to legal exceptions

• Restriction ask us to limit how we use your data

• Portability receive your data in a structured, machine-readable format

• Objection object to certain types of processing

To exercise any of these rights, please contact us using the details at the bottom of this page.

We take the security of your personal information seriously. The measures we use include:

• SSL encryption across the entire website

• Secure hosting with regular security updates

• Restricted access to personal data on a need-to-know basis

• Strong password and authentication requirements for staff accounts

• Regular monitoring for suspicious activity

While no system can be guaranteed entirely secure, we follow industry best practice to protect your information.

If you have any questions about this Privacy Policy, would like to exercise your rights, or wish to raise a concern, please contact us at support@chachajewellers.uk.